Mum’s fury after Harrods bans disabled son’s wheelchair from posh store because it ‘didn’t LOOK like a wheelchair’
Michelle Wall says despite her protests to security staff, three-year-old Noah, who suffers from spina bifida, wasn’t allowed to take his wheelchair into the London store
A furious mum has hit out at Harrods after her disabled son wasn’t allowed into the posh store with his specialised wheelchair as it ‘didn’t look like a wheelchair’.
— ©#HugsForNoah™ (@HugsForNoah) June 22, 2015
Michelle Wall, 43, from Cumbria, was left fuming when she was barred from wheeling her son Noah into the upmarket Knightsbridge department store on a trip to London.
Three-year-old Noah, who suffers from spina bifida and rare chromosome abnormalities, has a specially-adapted wheelchair to help him with his independence.
But despite protests from mum and sister Steph, who picked up the toddler to show security staff his legs don’t work, they were still not allowed to take the wheelchair inside.
Harrods has since apologised for the blunder and said it was an ‘error in judgement’ by staff
The mum-of-three took to social media to vent her anger following the incident.
She posted: “Just left Harrods in disgust.
“Noah’s wheelchair isn’t allowed in as it doesn’t look like a wheelchair.
“Noah’s sister picked Noah up out of his pram and showed the security man that his legs didn’t work.
Doctors advised Michelle – known as Shelly – to terminate her pregnancy as they did not believe Noah would survive, but the brave tot has defied medics to make his third birthday.
Hundreds of people have since backed the family online.
Nicola Wood commented: “Not good I would have insisted on speaking to a duty manager I hope Harrods make amends for this injustice.”
Nigel Gunn added: “Unfortunately, they don’t NEED your money so why should they care.”
Noah, three, is paralysed from the chest down and has just 2 per cent brain function.
In a statement, Harrods said: “Harrods is very sorry to hear of Michelle Wall’s experience with her family at the Knightsbridge store on Monday, 22nd June, and we sincerely apologise for any offence or distress this incident has caused.
“Harrods would like to clarify that our security officer did not realise the item being carried by a member of Ms Wall’s party was in fact a child’s wheelchair. It was for this reason our officer asked for it to be stored in our left luggage department while the rest of the family went into the building.
“This was an unintentional error in judgement, and again we apologise for this.”
The family continue to raise funds and awareness through the Hugs For Noah website.